Home » FAQ

Q: How secure is shopping with Rapunzzle.com?
We want your online shopping to be worry-free, so we use SSL (Secure Socket Layers)*, the industry standard encryption standard for online purchase. All of your personal information, including your credit card number, is encrypted by SSL while you are placing the order.

SSL encrypts your order information to avoid the decoding of that information by anyone other than Rapunzzle.com To check the security of your connection, look at the URL address bar of your browser window when you begin to checkout. If you see an unbroken key or a closed lock (depending on your browser), then SSL is active. When accessing a secure server, the first characters of the site address will change from "http" to "https".

We endeavor to make every transaction you make at Rapunzzle.com 100% safe. This means that you pay nothing if unauthorized charges are made to your card as a result of shopping at Rapunzzle.com

Q: I have signed up to Rapunzzle.com but cannot login with my password. Why?
One of the possible problem is that your account is not verified. A email with verification link had been sent to your registered email address for verification, please click on the verification link to activate your account.

Alternatively, kindly contact us at sales@Rapunzzle.com for technical assistance.

Q: I have a user account with Rapunzzle.com but forgot my password, what should I do?
It is easy, go to My Account page and click on the Forgot password link. You will be prompted with a window and please enter your email address (it must be the same email address you registered with Rapunzzle.com. The password will be sent automatically to the registered email address.

Q: I have a user account with Rapunzzle.com, how do I change my personal info and shipping address?
Go to My Account page, login and you can modify your account details there.

Q : Can i checkout as guest? or without creating an account?
A : Unfortunately no. By creating an account with us, it will be easier for u to shop with us next time. All information such as name, address and contact details will be automatically retrieved from your account.

Q: How do I know Rapunzzle.com latest news and promotions?
Just subscribe to our newsletter, which we published weekly Or you can subscribe to our facebook page to get latest updates about our New Arrivals, Best Seller Products and Special Deal.

Q: I have received a few emails from Rapunzzle.com. What are Orders Received, Orders Processed and Payment Receipt?
Order Received: This email informs you that  Rapunzzle.com has received your orders and will process it as soon as possible.

Order Processed: This email confirms Rapunzzle.com has processed your order.

Order Shipped: This email confirms that Rapunzzle.com has delivered/shipped the order to your shipping address.

Q: I can't find a particular product/item I want from <> online store, what can I do?
Kindly contact us at inquiry@Rapunzzle.com for further enquiries. We will try our best to assist you or recommend you an alternative.

Q : How To Order
A : Kindly go to our How to order link at Information Section below

Q: I want to pay with Paypal, but suddenly my total is different. Is there any charges?

A: There is a charge of 4.5% of your total order.This charge will be taken by paypal. 

Q : Why there is handling charge fee when i want to pay by Paypal?
It is a flat rate we charge for every order. This charge is taken by Paypal. 

Q : I already make payment, but there is no history at my account?
A : Please email us asap at with ur transaction no. 

Q : I don't have online banking. Can i transfer using ATM?
A : Yes u can, Unfortunaltey you cannot order trough website. Please email us personally to sales@Rapunzzle.com

Q : Do you ship internationally?
A : Yes we do ship internationally. Please see international rates at Delivery Information

Q : How do i know your latest products/promotion/information?
A : You can suscribe at newsletter link below at My Account section. You can also follow us on facebook.

Q : I want to order and pickup at store. How do i make order?
A : At checkout page you will be given two option. Just choose pickup at store option
All pickup orders is available one day after payment is made. Boutique opens everyday except Monday , from 11.30 am until 6.00 pm

Q : I ve made payment and I choose wrong delivery method. Instead of POSLAJU, i choose pickup option. 
A : Please email us directly to sales@Rapunzzle.com with your transaction id/order id. You have to top up for shipping fees.

Q : Can i order trough phone?
A : Calls and sms regarding order is not available at the moment. This is to avoid confusion and we have to record every order so that in case something happen we can track back your order.

Q : What if i received wrong/damage/faulty items?
A : Please see our returns policy

Q : I ve changed my mind, the products does not suits me. Can i return/exchange?
A : Unfortunately, no.We have made every effort to display, as accurately as possible, the colors of our products that appear at the Site. However, as the actual colors you see will depend on your monitor, we cannot guarantee that your monitor's display of any color will be accurate. The position of pattern/design may slightly different from what you see ( example : the position of the flowers may at different places). If u have any doubt of our products, please buy at our boutique to avoid any misunderstanding in the future.

Q : What is your posting time?
A : We ship everyday.But due to large order, Posting will be done usually 1-3 business days after payment received.
Bear in mind that we need time to check your payment and wrap ur item before sending it to post office. Be Patience =) Once shipped out, we will notify u with tracking number. Please bear in mind, that Rapunzzle will not be taking any responsibilities of any missing parcels, lost items during transactions, damage of the items, or late of delivery as the POS MALAYSIA is the one who is responsible. However we can help to track ur parcel in case something wrong happen.  For more information or for any enquries about ur parcel ,please call POSLAJU 1-300-300-300 (Malaysia) or 603 – 27279100 (Overseas). 

Q : Can you expedite my order?
A : We're very sorry at the moment we do not offer expedite shipping. Orders are processed sequently, we will shipped those who ordered before you.

Q : I was not available at the address i provided when POS LAJU came
A : Tracking number will be given once posted. If addressee is not available by the time POS Laju at his/her place, we advise her/him to pickup his/her item at nearest POSLAJU branch. NO REFUND or EXCHANGE if the parcel returned to us due if customer not available by the time parcel delivered. Also buyer has to top up shipping cost again if parcel returned to us. We dont provide refund if u change your mind by dont want to resend the parcel.

Q : I bought online and i received faulty item(s). Can i go straight to your boutique and get exchange/refund?
A : Yes u can after ONLY u received a confirmation email from us.Please email us at sales@Rapunzzle.com if you received any wrong/faulty/damaged item(s) You will receive a unique ID so u can exchange at boutique. For refund, we will only refund by bank transfer. Exchange can be made at boutique within 5 days after received item(s)